Our Service Commitments and Standards

(i) A commitment to the department’s vision, mission and core values.
(ii)A commitment to save lives, property and the environment.
(iii)A commitment to a proactive and multi-sectoral approach.
(iv) A commitment to the application of international best practices.
(v) A commitment to public – private and community partnerships.
(vi) A commitment to promoting use of indigenous knowledge systems.
(vii) A commitment to optimal individual performance and team work.
(viii) A commitment to application of humanitarian principles and minimum standards in emergency/disaster response.
(ix) A commitment to the provision of timely, effective and efficient services.
(x) A commitment to observing cross cutting issues such as HIV and AIDS, gender, age, people living with special needs, psycho social support etc in discharging our duties.

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