Handling An Emergency

General advice about what to do in an emergency.

In a real life emergency, knowing a few safety tips will help you to stay calm and help yourself and others. Remember not to put yourself in danger and to alert the emergency services as soon as possible.

Go in, stay in, tune in

In a major emergency, if you are not involved in the incident, but are close by or believe you may be in danger, the best advice is to go inside a safe building, stay inside until you are advised to do otherwise, and tune in to local radio or TV for information.

water riverOf course, there are always going to be particular occasions when you should not 'go in', for example if there is a fire, or if you are advised differently by the emergency services or your own common sense.

If you find yourself in the middle of an emergency, your common sense and instincts will usually tell you what to do. However, it is important to:

  • make sure 999 has been called if people are injured or if there is a threat to life
  • not put yourself or others in danger
  • follow the advice of the emergency services
  • try to remain calm and think before acting, and try to reassure others
  • check for injuries - remember to help yourself before attempting to help others

If you are not involved in the incident, but are close by or believe you may be in danger, in most cases the advice is:

  • go inside a safe building
  • stay inside until you are advised to do otherwise
  • tune in to local radio or TV for more information.

Chemical, biological or radiological (CBR) incident

In all of these situations - keep calm, think before you act and listen to the advice of the emergency services. If there is a CBR incident:

  • move away from the immediate source of danger
  • wait for the emergency services to arrive and examine you and, if necessary, decontaminate you

Decontamination can happen by:

  • showering with soap and water
  • dressing in temporary clothing

It is important that this takes place where the incident happened so that other areas, including homes, are not contaminated. If necessary you will also be assessed by health service personnel. If you go home untreated you could contaminate others and make any incident worse.

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Emergency Contacts

Any emergency Harare (+ 263 4) 999
Police Harare (+ 263 4) 995
Medical Harare (+ 263 4) 994
Fire Harare (+ 263 4) 993
Mobile Phone Emergency 112

AA Automobile Association (+263 4) 776760
Road assistance 24hr Service Number (+263 4) 703631
Road rescue recovery 24hr technical assistance (263 773) 300800/133000

Victoria Falls Police (+263 13) 42206
Victoria Falls Medical Center (+263 13) 43356

Bulawayo Police (+263 9) 995
Bulawayo Central Hospital (+263 9) 252111

MARS: Medical air and rescue services

Econet subscribers toll free numbers: 112
NetOne Subscribers toll free numbers: 114
Harare Hotlines: 705905/706034/771221/0772235461/0772792800/0712600002

*These numbers will give you access to Ambulance service, Fire Brigade and the Police across Zimbabwe.

Other MARS numbers across the country:
Bulawayo – (09) 64082
Gweru – (054) 223339
Kariba – (061) 3006
Kwekwe – (055) 21999
Masvingo – (039) 263222
Mutare – (020) 66466
Vic Falls – (013) 44646
Marondera – (0279) 24949

Ambulances
Medical Rescue International +263 776 404070 / 0776 404045 / 336394 / 336150
MARS Ambulance Service +263 712 600002 / 771221 / 753164 / 706034 / 0772 235461
NETSTAR Ambulance Service +263 4 797589/90 / 0774 828888 / 900251
ACE Ambulance Service +263 4 332364/5 / 0782 997 997 / +263 4 332366 (Emergency calls only)
St John’s Ambulance +263 4 253043 / 753911 / 0774 452233
EMRAS +263 4 250011/2 / 797479
CITY Ambulance +263 4 994 / 783985/7
Bright Star Ambulances +263 4 795051 / 0713 324 006